Through intelligent RPA ‘digital workers’ you can now automate your entire process from front to back-office across all channels and systems. This allows your staff to navigate through rule-based decisions and actions.
In an increasingly disruptive market, most companies are constantly under pressure to reduce costs, grow the bottom line, and improve accuracy, consistancy, availablility and scalability.
Power BI enables businesses from small to enterprise level to enable a data-driven culture by providing all users with an intuitive single platform to analyse, interrogate and interpret data in a meaningful way.
Through intelligent RPA ‘digital workers’ you can now automate your entire process from front to back-office across all channels and systems. This allows your staff to navigate through rule-based decisions and actions. A ‘digital worker’ performs your rule-based process work so that your staff can be freed up to think more, dream more and communicate more. This helps your staff navigate through rule-based decisions and actions so they get it right, every time, whatever the context or their level of knowledge and experience. While the staff member focuses on the customer or task, their digital co-worker ensures they ask the right questions at the right times, offer the right answers, collect the right information and trigger the right actions.
Your staff engage with the ‘digital worker’ via an embedded iFrame inside their operating system screen. Digital workers can begin an engagement via one interface/channel and move to another channel while retaining context.
With ‘digital specialists’ you can offer customers intelligent self-service in a consistent, compliant and context-relevant way. Using RPA the ‘digital specialists’ can diagnose the context, work out the problem or need, identify the right solutions(s), gather the right information and trigger the right actions – all in line with the latest business rules and with a record to prove it.
In an increasingly disruptive market, most companies are constantly under pressure to reduce costs, grow the bottom line, and improve accuracy, consistency, availability and scalability. While various technology solutions exist to address this, Robotic Process Automation (RPA) proposes the use of a virtual workforce to automate everyday rules-based business processes, enabling staff to devote more time to serving customers or sophisticated business activities.
Many organisations harbour concerns that the future of employment is bleak due to claims that bots will replace humans, but in reality, automation will instead spur the growth of many new jobs and allow businesses to utilise their workforce to focus on value-driving activities instead of mundane task delivery. In addition to this, RPA doesn’t require you to replace your existing systems, but instead leverages them to address your strategic objectives.
At Singular, we specialise in helping our clients navigate the entire RPA journey from in-depth analysis (of as-is and to-be) business processes, designs, development and deployment of a virtual workforce aimed at addressing a set of core business needs, ranging from operational bottlenecks, cost savings, business process efficiency, output scaling, and the ultimate integration of a virtual workforce addressing both human and software system operations.
More and more companies are recognising that digital transformation is inevitable for growth, and the correct partner can make or break your transformation journey. As a partner with a proven track record, Singular specialises in UiPath and Blue Prism, and leverages these platforms to provide our clients with a springboard to implement rapid changes, resulting in noticeable and measureable ROI.
Data is only powerful when you know how to analyse and interpret it: Traditionally businesses use flat reports that represents their data in some form or another, which can consist of lists of data, graphs or charts. This however does not tell a story about a business’s data, and how to get answers from it to make informed and strategic business decisions. More and more businesses are driving behaviour towards a “data-driven culture”, with the same common themes being highlighted such as the benefits of data (and risks), user adoption by employees, flexibility and the need for common tools across the organisation.
Business Intelligence (BI) bridges this gap by providing distinct advantages when compared to traditional reporting methods, and while many BI platforms exist, Microsoft has been named by Gartner as a Magic Quadrant leader amongst analytics and BI platforms for the last 12 years, which has been spearheaded by the Power BI platform in the last few years.
Power BI enables businesses from small to enterprise level to enable a data-driven culture by providing all users with an intuitive single platform to analyse, interrogate and interpret data in a way that is meaningful to their specific function.
Historically, businesses would utilise reports consisting of tables of data showing information such as transactions for users who purchase products. Traditionally a report would be generated to aggregate the number of transactions, the total cost, and point in time which the product was purchased. This tells the business what has happened, but does not inform them on what to do next in order to maximize transactions, increase buying patterns or even identify where revenue is lost.
Using Power BI (and some analytical thinking), businesses can now look at the same scenario from different angles: Instead of using a list of transactions, you can now visualise purchases on a map to see where most purchases are made, by who, and for which amount. It allows a business to see hotspots, use demographics to their advantage to put vending points where their consumers are, with the effect of increasing active consumers and maximizing profits. Anomalies can be spotted where there are irregularities in buying patterns within an area using some built-in statistics, helping you to direct your efforts towards a directed marketing approach, as opposed to the historical “spray and pray” approach.
This is just one of many examples where Business Intelligence is shaping the future for making better business decisions. Using a tool such as Power BI connects to multiple database types, including popular ones, such as Excel sheets, SQL Databases, csv files, Oracle and many more. These different sources can even be combined into a single report, which can be safely published to the cloud to view on your desktop or mobile device. Isn’t it about time your data starts telling you a story?
Singular Systems’ team of Microsoft Dynamics CRM professionals have been extremely focused on delivering the best fit business solutions that have been well-adopted by our users. The system has been adaptable, user friendly and easy to implement and support. We have worked well with the Singular team as they are able to understand what the business requires from the outset with a great level of ease.
Singular Systems were outstanding in their approach – they understood each business requirement and were articulate in their contributions to team planning and support sessions.
I should personally like to endorse the Singular team for their single minded focus, professionalism, competence and sheer determination in getting the Deloitte solution off the ground. They can be very proud not only in what they have achieved, but in how they went about it. Singular Systems have become so much a part of our combined team that it almost seems strange to single them out from it, but that in itself is one of the most important factors behind the success of the project – it did not feel like “them” and “us”, just “us”.